How to Fix Telegram Not Downloading Media (13 Methods)

While other instant messaging apps allow you to send only a few MBs of files, Telegram offers a 2GB file upload limit. With that huge allowance, you can easily send a full-length movie on a chat.

Today, Telegram is mainly used to download media files on phones. While the app is good, it may fail to download media on your phone. Things become more frustrating when Telegram stops downloading the file when it is almost finished.

Why is Telegram Media Not Downloading?

There could be various reasons why Telegram is not downloading the media files. These could range from an ISP blocking the app to server-side issues.

It’s also possible that your phone is not connected to a stable internet connection. Here are a few possible reasons why media fails to download on Telegram.

  • Your phone doesn’t have active internet.
  • You are using an outdated version of Telegram.
  • Your phone is connected to a VPN/Proxy server.
  • The cache file of the Telegram app is corrupted.
  • Your Telegram app is using the wrong media download settings.
  • Telegram may be experiencing a server-side issue.

These are the most common reasons Telegram is not downloading media issues. Now, let’s check out the troubleshooting methods to fix the problem.

1. Make Sure Your Phone is Connected to the Internet

The first thing you should do if Telegram fails to download media is to check your internet connectivity.

Internet is a requirement for instant messaging features and media downloads. And Telegram’s failure to download media files can indicate unstable or no internet connectivity.

You can visit sites like fast.com to check whether your internet is working. Even if you’re connected to the internet, look for the connection drops and resolve it.

2. Check if Telegram is Down

Check if Telegram is Down

It’s normal for an app as big as Telegram to face occasional downtime. When the servers of Telegrams are down for maintenance work, you can face media not downloading problems.

Also, when Telegram’s servers suffer an outage, most of the features won’t work. This includes messages not updating, Telegram stuck on updating, etc.

So, before trying the next methods, confirm whether Telegram’s servers are up and running. You can check this Telegram server status page at Downdetector to confirm this.

3. Update the Telegram App

A few months ago, Telegram made some major changes, and users are now required to use the latest version of the app.

You may be using an outdated version of Telegram on your phone, which is causing the problem.

So, open the Google Play Store or Apple App Store on your Android or iPhone and update the Telegram app to the latest version.

4. Force Stop the Telegram App

The next step includes force-stopping the Telegram Application. Force-stopping the app may fix bugs and glitches preventing Telegram from downloading the media.

So, if Telegram not downloading media, it’s time to force stop the application on your Android smartphone. Force stop will eliminate all background processes related to the Telegram app on your phone.

To force stop the Telegram app on Android, follow these simple steps.

1. Long press the Telegram app icon on your home screen and select App Info.

App Info

2. On the App Info screen, tap on Force Stop.

Force Stop

5. Disable the Data Saver Mode of your phone

Most Android smartphones have a built-in data saver mode that saves the mobile data as you browse the web and use apps.

The data saver mode of Android hibernates all background processes that use the internet. So, if Telegram does not download media when the screen is off or is kept in the background, the Data Saver is more likely to be the culprit.

So, you need to turn off the Data Saver mode on your Android smartphone to resolve the Telegram issue. Here’s how to turn off the data saver mode on Android.

1. Open your Android app drawer and select Settings.

Settings

2. When the Settings app opens, tap on the Mobile Network.

Mobile Network

3. On the Mobile Network screen, tap on the Data Usage.

Data Usage

4. Now tap on the Data Saving mode.

Data Saving

5. On the Data Saving screen, toggle off the feature.

toggle off the feature

6. Enable Background Data Usage for Telegram

The Telegram app needs access to the internet to download media files. However, if background data usage is disabled, the app will stop downloading the media files once the screen is off or kept in the background.

So, you need to ensure the background data usage permission is enabled for the Telegram app. Here’s what you need to do.

1. Open your Android App Drawer and tap on Settings.

Settings

2. On Settings, scroll down and tap on the Apps.

Apps

3. On the Apps screen, tap on App Management.

App Management

4. Now select the Telegram app and tap on Data Usage.

Data Usage

5. On the next screen, enable the toggle for Background Data.

Background Data

Now, Telegram will continue downloading the media files even when it’s in the background.

7. Enable Mobile Data for the Telegram on iPhone

iPhone users may know that iOS allows them to turn off mobile data for specific apps. This feature is supposed to save the mobile data.

Hence, you need to ensure that mobile data is turned on for the Telegram app for iPhone to get rid of the Telegram not downloading media on iPhone issue. Here’s what you need to do.

Enable Mobile Data for the Telegram app on iPhone

  • Open the Settings app on your iPhone.
  • Next, scroll down and tap on the Telegram.
  • On the next screen, enable the Mobile data option.

That’s it! After making the changes, reopen the Telegram app on your iPhone.

8. Enable Background Download on iPhone

If the Telegram app is not downloading media on your iPhone, you need to enable the background download feature. This feature allows Telegram to download the media files even when the app is not actively in use. Here’s what you need to do.

Enable Background Download on iPhone

  • Open the Telegram app on your iPhone.
  • Next, head to Settings > Data and Storage.
  • On the Data and Storage, enable the toggle for Background Download.

9. Disable the Proxy Settings or VPN

When you connect to a proxy server or VPN app, your phone gets a new IP address and attempts to connect to a server far from you.

When the connection fails, Telegram fails to download the media files. So, if Telegram cannot download media files, you must turn off all Proxy settings or VPN apps.

Many users have reported that turning off the VPN apps fixed the Telegram not downloading media problem. Hence, if you use a VPN app or Proxy server, disable it and then download the media file again.

10. Enable Automatic Media Download

If the Telegram media not downloading problem persists, you need to enable the app’s automatic media download feature. Here’s how to enable automatic media download on Android when on cellular or WiFi.

1. Open the Telegram app on your Android device and tap on the hamburger menu at the top left corner.

hamburger menu

2. A menu will slide in; tap on Settings.

Settings

3. On the Telegram Settings, scroll down and tap on Data and Storage.

Data and Storage

4. Now, under the Automatic Media Download, enable When using Mobile data and When Connected to WiFi.

When using Mobile data

This will enable the automatic media download on your Telegram app. However, if your phone has low storage, you must turn off the automatic media download feature.

11. Increase the Maximum Media Download Size

Telegram gives you more control over the media files you can download. For example, you can set the maximum photo and video file size.

Let’s assume you have set a video file size limit of 200MB and received a video that is 250MB in size on the chat; then Telegram won’t download that video.

So, if you use Telegram to exchange files, you need to increase the maximum photo and video file download size. Here’s what you need to do.

1. Open the Telegram app on your Android device and tap on the hamburger menu at the top left corner.

hamburger menu

2. A menu will slide in; tap on Settings.

Settings

3. On the Telegram Settings, scroll down and tap on Data and Storage.

Data and Storage

4. Now, under the Automatic Media Download, enable the When using Mobile data and When Connected to WiFi.

When using Mobile data

5. Now tap on When using Mobile data and set the Data Usage to High.

6. Now tap on the Videos and increase the Maximum video size.

Maximum video size

7. You need to do the same for When connected to WiFi.

That’s it! That’s how you can increase the maximum media download size of the Telegram app.

12. Clear the Telegram Cache and Data

When the cache data of the Telegram Android gets corrupted, users face problems like media not downloading. So, if Telegram not downloading media even after following all the solutions we have mentioned until now, it’s time to clear the Telegram cache & data. Here’s what you need to do.

1. Long press the Telegram app icon on your home screen.

2. From the list of options that appears, select App Info.

App Info

3. On the App info screen, tap on Storage Usage.

Storage Usage

4. On the Storage Usage screen, tap on Clear Cache.

Clear Cache

13. Contact Telegram Support

Contact Telegram Support

You’re in for hard luck if Telegram is still not downloading media on your phone. At this point, you can’t do anything else apart from contacting the Telegram support team.

Telegram has a dedicated support page where you must describe your problem in detail. You need to enter your email address and phone number.

After filing all details, click the Submit button and wait until the problem is fixed. The Telegram support team will first try to resolve the issue, and once it is resolved, you will get a request completion message sent to your registered email address.

Also read: How to Add Multiple Accounts on Telegram

Telegram is a great instant messaging app, and its huge 2GB file limit for sending media files is something well appreciated. However, that 2GB is of no use if Telegram not downloading media on your phone. So, follow all these solutions to resolve Telegram unable to download media files on a smartphone.

The post How to Fix Telegram Not Downloading Media (13 Methods) appeared first on TechViral.

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